Frequently Asked Questions

Fitting a batting helmet and your equipment correctly is extremely important. We have worked to provide the fitting guidelines for each helmet as provided by Schutt Sports on the product detail pages of our helmets. If you cannot find this information for a particular helmet, DO NOT use the fitting guide for another helmet. In this cases, we recommend visiting the Schutt Sports website to find the helmet you need. The fitting guide should be available.

All orders placed before 12:30 PM CST Monday through Friday are processed same day. Order placed after 12:30 PM CST, on holidays, or during the week-end are processed on the next business day. Expedited shipping orders are given first priority processing and generally ship next day. If there is a delay in shipping your expedited item, you will be notified with 24 hours of order processing. If there is a delay of more than 3 days from processing for the shipment of a standard shipping order, you will be notified within 24 hours of order processing.

Please send us an email and be sure to include your Spinmarket Sports Order ID# (provided on the confirmation email you received from the site and also on your UPS tracking email) or give us a call at 515.554.6193 to report the issue. Our orders are shipped factory direct, so we will work to get a return authorization form generated from the correct manufacturer and your order returned as quickly as possible. If a replacement order is requested, we can also handle at that time.

We carry all equipment and accessories offered by Schutt Sports with the exception of varsity football helmets and varsity football shoulder pads. If you do not see a specific item listed on the website, please be sure to email us or give us a call at 515.554.6193to request pricing.

Please notify us via email  if you need to return your order for any reason (be sure to include you Order ID# in the email). Items returned are subject to a 20% restocking fee if they were received in a timely manner and were not defective or incorrect. If a replacement order is placed at the time of the requested return, the returned items are subject to a maximum 10% restocking fee.

"Lead Time" refers to the time the manufacturer of any specific product to customize or assemble a product. For example, helmets requested with black padding conversion kits installed require additional time for the manufacturer to remove the standard white padding and install the black padding. Please always check the category page as well as the product detail page to see if your order item is subject to lead time for fulfillment.

Spinmarket Sports fulfills order through direct shipment from our manufacturers. We make every effort to keep the site updated with information regarding lead time and delayed shipping dates. However, there are times when we place an order with our manufacturer and discover that the item has been discontinued or is out of stock. In those situations we will notify our customers within 24 hours (business days) of order processing with estimated ship dates and options.