Frequently Asked Questions
Please select from our FAQ categories below. If you do not find the topic you need, please contact us directly at info@spinmarket.com.
- Q.
Is your site secure?
- A.
- Yes, all credit card transactions use Secured Socket Layer (SSL) with 128-bit encryption to ensure that your information is protected.
- Q.
Can I save my shopping cart if I am not ready to purchase?
- A.
- Yes, you can save your shopping cart with your profile information and retrieve it when you return to the site.
- Q.
How will you ship my item(s)?
- A.
- All items will be shipped via UPS. If alternate shipping is availble for an item, then those options will be displayed at check-out.
- Q.
How do I properly fit my Schutt batting helmet/equipment?
- A.
- Fitting a batting helmet and your equipment correctly is extremely important. We recommend visiting the Schutt Sports website (www.schuttsports.com) to download a free fitting guide.
- Q.
How soon after an order is placed is it processed for delivery?
- A.
- Standard shipping orders placed before 12:30 PM CST are processed same day. Order placed after 12:30 PM CST, on holidays, or during the week-end are processed on the next business day. Expedited shipping orders received before 12:30 PM CST are processed and shipped same day. Expedited shipping orders received after 12:30 PM CST, on holidays, or during the week-end are processed and shipped on the next business day.
- Q.
I received my order and the part is incorrect/damaged. What should I do now?
- A.
- Please send an email to info@spinmarket.com or give us a call at 515.554.6193 to report the issue. Our orders are shipped directly from the Schutt distribution center so we will work with them to get your product replaced in a timely manner.
- Q.
I am looking for a specific product and don't see it on your website. How can I find out if you have it?
- A.
- We carry all equipment and accessories offered by Schutt Sports. If you do not see a specific item listed on the website, please be sure to give us a call at 515.554.6193 or email at info@spinmarket.com to request pricing.
- Q.
I have decided that I do not need/want the item I purchased and received. How do I send it back?
- A.
- Please notify info@spinmarket.com of your desire to return your order (be sure to include you Order ID# in the email). Items returned are subject to a 20% restocking fee if they were received in a timely manner and were not defective or incorrect. If the return is due to need to get another item in another color/size/model and a replacement order is placed, the returned items are subject to a 10% restocking fee.
- Q.
What is "lead time" for products?
- A.
- "Lead Time" refers to the time the manufacturer of any specific product to customize or assemble a product. For example, helmets requested with black padding conversion kits installed require additional time for the manufacturer to remove the standard white padding and install the black padding. Please always check the category page as well as the product detail page to see if your order item is subject to lead time for fulfillment.